Warranty Policy

Warranty Policy

Your Infrared Heater is covered by a warranty. The warranty period varies by heater type and application. Please refer to individual product details. The warranty is against defects in materials and workmanship (unless otherwise stated). Should a heater develop a fault within the warranty period which is due to defects in materials and workmanship at the time of manufacture, subject to the following conditions, it will be repaired or replaced, provided that you:

  1. If required, have registered the heater with us in accordance with our warranty registration policy;
  2. Return the heater to us with the delivery costs prepaid. You are responsible for ensuring that the returned heater is properly packaged and insured at your own risk;
  3. Provide us with proof of purchase;
  4. Fill out our warranty claim form in full and include with the returned item;
  5. Provide us with Photographic evidence of the product in the installed situation if requested.

Any damage incurred or deemed to have been incurred in transit will not be covered by this warranty.

Repaired or replaced heaters will be returned to you by our courier with no delivery charges.

Repaired or replaced heaters may be refurbished or contain refurbished materials.

If we are unable to repair or replace a defective heater we may offer a discount towards a replacement heater. This discount will be at our absolute discretion and take account of wear and tear, the age of the heater and its condition.

If after inspection and testing we deem the heater is not faulty or the fault is in breach of these warranty terms we will inform you and you will be responsible for the delivery and packaging costs of returning the heater to you.

The warranty will not apply if in our judgement, the product fails due to physical damage to the heater including  heating elements, covering of the heater or any direct obstruction of the heater causing overheating, handling, storage, accident, abuse or misuse, or has been used in a manner not conforming to our product instructions, has not been installed strictly according to our installation instructions, has not been maintained in accordance with the instructions, has been modified in any way, or has any serial number removed or defaced. Repair or attempted repair by any non authorised representative will void this warranty.

Any heater that is being used for a purpose other than comfort heating (for example industrial and agricultural processes), use outdoors except in accordance with installation instructions for outdoor heaters or allowing water ingress not covered by the stated IP rating will not be covered under this warranty. Exclusions also include any heater that is not fully protected by a suitably rated RCD and fused spur or circuit breaker, supply voltage outside of the stated input voltage of the heater.

The warranty excludes fair wear and tear such as discolouration of the heater due to use, atmospheric or environmental conditions, proximity to coastal location, air pollution, ultra-violet radiation or general weathering.

Our maximum liability under the terms of this warranty is limited to the purchase price of the heater covered by the warranty.

Infrared4homes will in no way be liable for consequential losses or secondary charges including but not restricted to the cost of removal of the heater and installation of the repaired or replaced unit, electricians inspection fees, professional fees, electricity fees and the fees of tradespeople’s subsequent repair work or damage to material items in the property.

The warranty is given under English law. If any part of this warranty is deemed unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other parts of the warranty will not be affected. These terms do not affect your statutory rights.