Privacy Policy

Privacy Policy

Infrared4Homes (‘Company’) is committed to protecting and respecting your privacy.

Please read the following carefully to understand our views and practices regarding the privacy and protection of your personal data.

The Company is committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


We may collect and process personal data about you in the following circumstances:

  • when you complete forms on our website. This includes your name, postal address, telephone number, email address and any other details required, where you ask us to contact you about our goods or services, subscribe to our mailing list, or subscribe/request our goods or services
  • whenever you provide information to us when making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence
  • Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access
  • Whenever you disclose your information to us, or we collect information from you in any other way, through our website or by other means of communication such as email or by telephone
  • We may also collect data in the following ways:
    • IP Address. We may collect information about your device, including where available your Internet Protocol address. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual
    • Our Site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our website.

We may use your personal data for our legitimate interests in order to provide you with information or services that you requested from us, process and deal with any complaints or enquiries made by you and contact you for marketing purposes where you have signed up for these.

Website Links.  Our website may contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies.


We will collect details such as your name, postal address, telephone number, email address and financial information (such as credit and debit card details) when you order goods or services from us. We will use this information to process your order and comply with our contractual obligations. We may also collect personal data when you correspond with us via phone, email, SMS or live-chat, when you enter a competition or a promotional survey, when you report a problem to us or when you register a product warranty.

In order to perform our contact with you, we may also need to share personal data with third parties such as payment providers and postal service organisations to assist in the delivery of goods or services you have ordered.

The following categories of third parties work on our behalf

  • Organisations that help us respond to you and provide services to you
  • Organisations that help us deliver products and services to you. Companies that assist our marketing, helping us understand how well our advertising works, so that we can reach more people interested in our products and to set cookies on our website.
  • Social media platforms who serve advertising on our behalf.
  • Companies that help us with product services and repairs, those that offer a mailing service, those processing product purchases, those offering financial or audit services, IT data storage & security or insurance claims.

Subject to obtaining your prior consent we may also advertise your feedback on our website and marketing materials.

We will retain your information as long as we require this to provide you with the goods ordered from us. The actual period for which we store your personal information will vary depending on the type of personal information and how it is used. For example when you buy a product from us, we will store information about you and your purchase for at least the term of your warranty or guarantee which varies in time. Where you have subscribed to receive marketing correspondence from us we will keep your personal data for the period of time described below


Where you indicate you would like to receive marketing correspondence from us, subscribe to our mailing lists or newsletters, enter into any of our competitions or provide us with your details at exhibitions we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events which we think may be of interest. We use a well renowned and secure commercial CRM solution to store information.

You have the right to opt-out of receiving the information at any time. To opt-out of receiving such information you can tick the relevant box situated in the form on which we collect your information, clicking the unsubscribe button contained in any such communication received, email us at  [email protected] or call us on +44 (0) 208 819 9152 as soon as possible providing us with your name and contact details.

Where you have subscribed to receive marketing correspondence from us we will keep personal data for up to 6 years from when you provide us with your consent.


We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • For performance of a contract we enter into with you
  • Where necessary for compliance with a legal or regulatory obligation we are subject to
  • Where necessary in order to protect your vital interests in respect of a product you have purchased from us
  • For our legitimate interests (as described within this policy) and your interests and fundamental rights do not override these interests


In addition to the third parties mentioned above, we may disclose your information to third parties for our following legitimate interests as follows:

  • To staff members in order to facilitate the provision of goods or services to you
  • IT software providers that host our website and systems and store data on our behalf
  • Professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services
  • HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances
  • Third parties who we may choose to sell, transfer or merge parts of our business or assets. If a change happens to our business then the new owners may use your personal data in the same way as set out in this privacy policy
  • We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

We will not sell or distribute personal data to other organisations without your approval.


Where permitted by applicable law, we may transfer your personal data to the United States and other jurisdictions outside the European Economic Area (‘EEA’) for the purposes set out in this privacy policy.


Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our website, any transmission is at your own risk.

Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.


It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes. Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to  [email protected]. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request. You can also ask us to undertake to update or amend your personal data if you feel this is inaccurate, remove your personal data from our database entirely or send you copies of your personal data. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.


This website uses cookies to manage certain aspects of the customer experience and online shopping process. These cookies are not under our direct control and are not visible to us. They exist to provide necessary functionality in the website.  We ask you for your consent to use these cookies upon your first visit to the site and should you revisit the site, monthly thereafter (and this consent tracking therefore also uses cookies).

Cookies are stored on your own PC and can be managed through your Internet Browser (lookup “cookies” in your browser help for more information). Users may opt out of using cookies by disabling them in their browser, however this may alter their experience of the site and prevent them booking a holiday with us over the internet. (Email and paper forms are otherwise available, please ask.)

From time to time we may also use Google Ads for advertising. Google uses cookies, web beacons and other mechanisms to collect and store information in the course of analysing site performance and in serving ads. We have access to this information in a non-personalised, summarised reporting format to allow us to judge the effectiveness of our site and ad campaigns. There is no information that would identify any individual’s access to our site and enable us to identify them or contact them as a result of visiting our site. Google’s cookie information is not visible to us and is not under our control. Users may find out more about Google cookies by visiting the Google ad and content network privacy policy.


We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

Infrared4homes is a trading division of Herschel Infrared Ltd, registered number 08 49 56 72, Shore House, 68 Westbury Hill, Bristol, BS9 3AA.


We have appointed a Data Lead to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data please contact us on  [email protected].